Clear & Transparent

Venue Rules & Safety Guidelines

Our top priority is providing an exceptionally clean, safe, and organized atmosphere where every child can celebrate without hazards.

Child Well-Being

Safety & Supervision Standards

We hold an unblemished safety track record thanks to vigilant protocols and certified child supervisors.

Adult Supervision

A minimum ratio of 1 supervising adult per 6 children is required throughout the event enjoyable supervision for every child.

Grip Socks Required

All children entering the play zone must wear clean grip socks. Complimentary pairs are available at check-in.

First-Aid Certified

At least two certified pediatric CPR/First Aid staff members are active on the floor during every event.

Secure Wristbands

Matching security wristbands are issued to parents and children to prevent unauthorized departures.

Party Etiquette

General Venue Guidelines

To ensure every celebration runs smoothly without delays for consecutive party bookings.

Arrival & Departure

Hosts may arrive 30 minutes early for personal item placement. Guests should depart promptly at the conclusion of their reserved time slot to allow our sanitization team.

Outside Decorations

Confetti, glitter, silly string, and wall-affixed tapes are strictly prohibited due to cleanup and surface protection. Free-standing photo frames and tabletop elements are welcome.

Sound & Entertainment

We provide state-of-the-art kid-friendly acoustics. Outside DJ equipment or external amplified sound requires advance venue manager approval.

Financial Policies

Booking, Deposits & Cancellation Policy

Simple, honest terms designed to protect your reservation while maintaining fair policies for our staffing.

Advance Payment (30% Deposit)

A non-refundable 30% advance deposit is required to lock in your date, time slot, and hall. The remaining 70% balance is payable in your Parent Dashboard anytime up to 48 hours prior to the event.

Rescheduling Policy

If your child falls sick or an emergency occurs, you may reschedule your celebration to any available date within 90 days at zero penalty, provided notice is given at least 72 hours in advance.

Cancellation & Refund Conditions

Cancellations made 14 days or more before the party receive full credit toward future bookings. Cancellations under 14 days forfeit the 30% advance deposit to cover customized theme materials and reserved staff.
We're Here to Help

Have Questions About Our Venue Rules?

Our party coordinators are ready to clarify any custom decor requests, vendor arrangements, or special accessibility needs.

Contact Us Today Proceed to Booking