Venue Rules & Safety Guidelines
Our top priority is providing an exceptionally clean, safe, and organized atmosphere where every child can celebrate without hazards.
Safety & Supervision Standards
We hold an unblemished safety track record thanks to vigilant protocols and certified child supervisors.
Adult Supervision
A minimum ratio of 1 supervising adult per 6 children is required throughout the event enjoyable supervision for every child.
Grip Socks Required
All children entering the play zone must wear clean grip socks. Complimentary pairs are available at check-in.
First-Aid Certified
At least two certified pediatric CPR/First Aid staff members are active on the floor during every event.
Secure Wristbands
Matching security wristbands are issued to parents and children to prevent unauthorized departures.
General Venue Guidelines
To ensure every celebration runs smoothly without delays for consecutive party bookings.
Arrival & Departure
Hosts may arrive 30 minutes early for personal item placement. Guests should depart promptly at the conclusion of their reserved time slot to allow our sanitization team.
Outside Decorations
Confetti, glitter, silly string, and wall-affixed tapes are strictly prohibited due to cleanup and surface protection. Free-standing photo frames and tabletop elements are welcome.
Sound & Entertainment
We provide state-of-the-art kid-friendly acoustics. Outside DJ equipment or external amplified sound requires advance venue manager approval.
Booking, Deposits & Cancellation Policy
Simple, honest terms designed to protect your reservation while maintaining fair policies for our staffing.
Advance Payment (30% Deposit)
Rescheduling Policy
Cancellation & Refund Conditions
Have Questions About Our Venue Rules?
Our party coordinators are ready to clarify any custom decor requests, vendor arrangements, or special accessibility needs.